I just read our friend Brittney at CBS5’s experience exchanging a damaged FastPass for a new one and it is…well…it’s Muni and BART.
If anything, it’s an example of how different people are giving out completely different instructions, when in fact they should have simply told he to go to the Van Ness offices of Muni and exchanged it there, and not with a station agent.
Yeah, even though they have ’em etc etc etc. But everyone should be singing from the same songbook.
Photo credit: Flickr user Frankfarm
Have you ever been to the Van Ness “customer service center”? I took one look at the angry looking guards, the long lines, and ambiguous/lacking signage and decided I’d be better off handling things via mail.
This, however, reminds me of the other day when I asked a BART station agent to call a janitor to clean up what was presumably most of a hamburger. He looked at me and said “Well that’s over by the MUNI booth, go talk to the MUNI station agent instead.”
The Van Ness center is a huge pain in the ass. Last time I was there I waited in line for 15 minutes just to get a number allowing me to wait in line for another 20 minutes. And I was just trying to buy a Fast Pass. Why they don’t have a dedicated Fast Pass window at the end/beginning of the month is beyond me. I guess too logical.
They must have changed things. When my fastpass started jamming in turnstiles a few months ago, the station agent at Castro Station stamped it and advised me to replace it at Montgomery. Which I did, without hassle.
Yeah, I’ve had the same experience — everything in my wallet somehow got demagnetized one day and I had to exchange out my BART and MUNI passes. My pass was stamped showing that it was a valid fare but did not work, and I was informed to return it for exchange at Montgomery station at that purchasing hut they have next to the station agent. It was really simple and easy, you just have to make sure to do it by the “expiration date” they mark on the stamp.